Payment

• We go through a stringent payment approval process to guard against fraudulent transaction activities. As a result, we may request further proof of identity and/or other information and documents from you to authenticate your transaction prior to approving your order or transaction. If you fail to furnish us with such requested proof, information or documents, we reserve the right to reject, cancel or terminate your order or transaction.
• Payment instructions will be provided only after an order is cofirmed. We normally guarantee stock for 2 days after invoice is issued and we expect the customer to make prompt payment as well. Non-pay buyers will not be welcomed for future transactions.
• Please note that we require advance payment in full, before accepting and processing your order. Accordingly, we reserve the right not to accept or process your order or transaction, unless and until your payment for the order or transaction has actually cleared and been received by us in full.

Shipping & Handling

• Destinations: We ship to virtually any country in the world. Note there are some restrictions on some products, and some products cannot be shipped to certain destinations. The buyer must ensure that the goods are allowed to be imported to their respective regions and we will not be responsible for any customs delays.
• Costs: The shipping rates will be calculated based on the destination and your ordered items. In some cases, courier rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.
• Whenever possible, we forward the shipping documents and tracking numbers.
• Shipping charges do no include any custom duties or taxes that may incur. Custom duties are taxes, if there is any, will be the sole responsibility of the buyer.
• We reserve the right to selected the most approperiate shipper at our discretion.
• All items are carefully packed and addressed for export delivery. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we take over the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items nevertheless become damaged or lost during the transportation process, we shall not be responsible or liable therefore.

Return Policy

The provisions of the return policy stated below shall generally apply. However, certain products may not have any applicable return policy or may have different or additional return policy provisions - please refer to the relevant product page or contact us for details.

• All sales are final and we will only exchange defective products.
• Defective or damaged items shall be exchanged or the product cost credited for other store purchases if you report the problems within seven (7) business days after delivery.
• For all returns, you must contact us in writing to describe the reason for returns and obtain a return merchandise authorization (RMA) number prior to sending the items back for exchange or credit. All returned products must have original packaging to qualify.
• You shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to us for exchange or credit. Shipping and handling fees shall not be credited in any cases.
• You shall also be responsible for all shipping, insurance, and handling charges (where applicable) when we return the replaced items to you.
• We shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that you choose a traceable means to ship the product and purchase shipping insurance.
• We shall notify you by email once we have received and processed your returned item. We typically process your returned items within five (5) to seven (7) days of receiving them.